I used to write about bad customer service episodes and keep the names of the companies confidential but I really don't think that I can do that anymore. First of all, I think everyone should know what people think about where they spend their hard earned money and secondly if what I write keeps you from spending your money there, maybe they will clean up their act next time?
I hate hate hate hate that Target employees smoke while slouched in the front of Target. As a customer I really hate having to pass the front of the store with my kids who are learning in Red Ribbon Week at school that drugs and alcohol, (ie booze and cigarettes) will kill them and then head inside to buy stuff from people who smell like they fell out of an ashtray. It is unsightly and it is nauseating. And the people slouched in front of the store are pasty and pale and usually gasping for air. Not the picture of health that the commercials promote, no jumping in colorful pants or dayglow hair scrunchies. And I used to smoke.
And I hate hate hate when you go to a store like Ross/Marshalls/TJMaxx/discount hell and have people share their Friday/Saturday/Sunday drama/real life events with their coworkers and you. "I had half a bottle of jagermeister last night and I am sooooo hung over" as if the white color around your lips and the overpowering jagermeister smell didn't give it away. Or "I told him I wasn't interested but then he moved on to her, she can have him cause he is nasty" while you are waiting to have your groceries bagged.
The one that takes the cake is this: "I'm gonna go apply over there because they treat their employees really good. They pay $$$ per hour and they get 2 breaks. This place sucks. Do you want paper or plastic?"
I used to think this was an age thing but it turns out that it isn't. I have seen lousy customer service with old people, middle aged people and young people. And since customer service is on an all time decline I have gone out of my way to congratulate someone when they provide me with outstanding customer service. Thank you so much for your help. You have made me want to shop here again. You are very helpful. I'm talking about places like Whole Foods, Trader Joe's, Starbucks, Nordstrom and others. But the list is getting smaller and smaller.
Stay tuned for my part two where I talk about the declining work ethic nowadays and how people feel like 3 months employment constitutes work "history".